To help you navigate the Savl app, we have collected a few answers to some of your most frequently asked questions.

01. What are Private and Market wallets? What are they for and what is the difference between them?
Signing up for Savl grants you access to two separate wallets: Market and Private. You can switch between them at any time by tapping on the home screen of the Savl app.

The Private Wallet is used for transactions involving external blockchains outside of the Savl ecosystem. The Private Wallet can be used for in-app transactions; however, a fee that corresponds to the selected blockchain (e.g. Bitcoin) is assessed on the transaction. Take note of transaction priority when using your Private Wallet—the higher the transaction priority, the faster the payment speed and the higher the transaction fee. Use the Private Wallet to transfer to an address, a QR code, or another Savl user.

Private wallet

• Wallet for transfers outside the Savl ecosystem

• Operations take some time

• Network fee is charged (the higher the priority, the higher the commission)

• Can be replenished from external wallets

• Can be used to buy goods and services for cryptocurrency, send digital assets outside the Savl ecosystem and interact with the Market Wallet

The Market Wallet for use within the Savl ecosystem. There are no fees for Market Wallet transactions and all transfers are instant. The Market Wallet can be topped up via the Savl market, the Private Wallet, or by a wire transfer from any other Savl user. You can use funds from this wallet for any operation within the Savl ecosystem.

Market wallet

• Dedicated wallet of the Savl ecosystem

• Any operations are carried out instantly

• No fee for transfers within the system

• Can be topped up via the Savl Market, the Private Wallet or or by receiving cryptocurrency tranfer from another Savl user

• Can be used for all types of operations in the Savl ecosystem

Your Savl wallet can only be accessed from your device by using a 12-word secret code generated at registration. It is important to remember these words and safeguard this code in case of an emergency. The Savl team does not have access to your code and cannot help you to recover access to your funds if you forget your secret code.
02. How can I buy crypto?
1) Go to the Market tab or tap on the Buy / Sell button on the main screen to open the Buy subsection.

2) Select an ad of your choice and click on the large green Buy button on the right.

3) Carefully read the purchase terms and choose a payment method from among those specified in the ad (if more than one is listed).

4) Enter the amount you want to buy (for user convenience, this can be done both in cryptocurrency and fiat).

5) Tap on the Start trade button.

6) Follow any further in-app instructions.

please keep receipts, statements and other documents confirming your payment to the seller until the end of the trade!
03. How can I sell crypto?
1) Go to the Market tab or tap on the Buy / Sell button on the main screen.

2) Tap on the Sell button at the top of the screen to go to the corresponding subsection.

3) Select an ad of your choice and tap on the large green Sell button.

4) Carefully read the seller’s terms and choose a payment method from among those specified in the ad (if more than one is listed).

5) Enter the amount you want to sell (for user convenience, this can be done both in cryptocurrency and fiat).

6) Tap on the Start trade button.

7) Follow any further in-app instructions.
04. Why is the verification (KYC) necessary and how can I complete it?
User verification ensures the safety and security of our users.

Without verification, you will not have the ability to create your own ads to purchase and/or sell cryptocurrency.

In order to pass verification and lift these restrictions, you need to:

1) Go to your Profile by tapping on your avatar (profile image) in the upper left-hand corner of the app screen. There you will see an icon and your verification level (profiles without a phone number or e-mail address will have a verification level of 0).

2) Click on your current verification level to open a special menu.

3) Add your e-mail address and/or phone number.

4) Complete the verification process by following the simple in-app instructions.
05. How can I create a buy or sell ad?
1) Go to the Market tab or tap on the Buy / Sell button on the main screen.

2) Tap on the Create + button in the upper right-hand corner.

3) In the Create ad menu, choose the currency or cryptocurrency that you would like to buy or sell.

4) Enter the desired amount of the selected currency or cryptocurrency.

5) Select an ad category.

Ads in Savl can be categorized as either Dynamic or Fixed ads.

Dynamic ads are automatically adjusted to the current exchange rate of the cryptocurrency of your choice with the fiat currency of your choice, thus your sale and purchase will always be made according to the current market rate.

When choosing a Fixed ad, indicate the fiat currency and how much of that currency you would like to receive per unit of cryptocurrency.

When choosing a Dynamic ad, you can also set a margin, or percentage that will be added to the market rate of the cryptocurrency being bought or sold.

Tap Continue once you have selected all the necessary options.

6) Set limits for subsequent trades. You can limit minimum and maximum trade amounts for your ads.

7) You can also set your own time limits for each trade (90 minutes is the default limit) and adjust your ad’s working time (i.e. the times during which you conduct trades, by default, set to 12:00 A.M.–11:59 P.M., or 24 hours per day).

8) Choose to trade only with verified Savl users by sliding the toggle button.

Tap Continue after filling in all the mandatory fields.

9) Select a country. (This is important because available payment methods vary by country. In addition, it will be easier for potential buyers to find your ad)

10) Choose a payment method (Savl allows a maximum of seven different payment methods at any given time).

11) Specify the conditions and write the instructions for your ad. (This is important because potential buyers will not be aware of your trade conditions without these instructions.)

Tap on the Continue button once you are finished.

12) You can review your ad’s conditions on the confirmation screen. If you would like to change something, you can go back and make the necessary adjustments at any time.

Tap Confirm once all the conditions have been filled in correctly. Your ad will appear on the Buy or Sell list momentarily.
06. How can I buy crypto with debit/credit card or Apple Pay?
1) Go to the Services tab.

2) Click on the Buy with debit/credit card.

3) Enter the amount you want to buy (for user convenience, this can be done both in cryptocurrency and fiat) and click Continue.

4) Follow any further in-app instructions.

5) After your order is paid, its status can be tracked via Orders menu. You can navigate there by clicking on the "clock" icon in the upper right-hand corner while you are on Buy with debit/credit card screen.

Important: first purchases may take some time due to additional checks on the Moonpay provider side.